Shipping Policy

Bogotá	Other Regions of Colombia
1–3 business days	2–6 business days

Last updated: July 28, 2026

This Shipping Policy applies to purchases made from https://co.hollyland.com/, operated by Avcom Colombia SAS.

1. Shipping Coverage

We ship to eligible addresses within Colombia from our local warehouse. Shipping availability and any destination restrictions will be shown at checkout.

2. Order Processing and Cut-Off Time

Orders are processed after payment has been approved. Our daily order cut-off time is 6:00 p.m. Colombia time on business days. Orders received after the cut-off, or on Saturdays, Sundays, or Colombian public holidays, will begin processing on the next business day.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

3. Estimated Delivery Times

The estimated delivery times are shown in the table above and begin after order confirmation and payment approval.

Business days exclude Saturdays, Sundays, and Colombian public holidays. These timeframes are estimates and may vary for remote or restricted-access destinations, carrier conditions, or exceptional circumstances. We will make reasonable efforts to deliver within the stated period.

4. Shipping Charges

Standard shipping is free for eligible orders and destinations within Colombia. If a special delivery service or destination creates an additional charge, it will be clearly disclosed at checkout before payment.

5. Dispatch Warehouse

Orders are dispatched from our Colombia warehouse at:

Carrera 22 # 84-27, Colombia

This warehouse address is provided for logistics identification only and is not a walk-in retail location or a customer collection point unless we expressly confirm otherwise.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation using the contact information provided at checkout. When tracking is available, we will send the tracking details after the shipment has been handed to the carrier.

7. Delivery Address and Delivery Attempts

Please provide a complete and accurate delivery address, including the recipient's name, telephone number, city, department, address details, and any information reasonably required for delivery. Contact us as soon as possible if you need an address correction. We cannot guarantee changes after dispatch.

If delivery cannot be completed because the address is inaccurate or incomplete, the recipient is unavailable, or access is restricted, the carrier may make another attempt or return the shipment. We will contact you where reasonably possible to arrange the next step. Any additional charge for a new shipment will be disclosed before it is arranged and applied only where permitted by law.

8. Delays and Exceptional Circumstances

Delivery may be affected by circumstances outside our reasonable control, including severe weather, road closures, public-order events, carrier disruptions, remote-area access limitations, peak-season demand, or force majeure. If we become aware of a material delay, we will use the order contact details to provide updated information and any remedies available under applicable Colombian consumer law.

9. Receiving, Damaged, Lost, or Undelivered Orders

Please inspect the package when it arrives. If it appears materially damaged, opened, or tampered with, note the issue with the carrier where possible and contact us promptly. If an item is missing, damaged, defective, different from what you ordered, shown as delivered but not received, or not delivered within the estimated period, email store.co@hollyland.com with your order number, a description, and supporting photos where available. We will review the shipment with the carrier and provide the available resolution. Your statutory warranty and consumer rights are not limited by this Policy.

10. Returns to the Warehouse

Our designated return address is Carrera 22 # 84-27, Colombia. Please contact us before sending any return so we can confirm eligibility and provide instructions. Packages sent without prior authorization may be delayed or may not be identifiable. Return eligibility, costs, and remedies are governed by our Return and Refund Policy and applicable law.

11. Contact

For questions about shipping or delivery, contact:

• Avcom Colombia SAS
• Email: store.co@hollyland.com
• Registered address: Carrera 22 # 84-36, Colombia